Purchase procedure in an online store:
Purchase procedure on the landing page:
After issuing an order, an order confirmation will be sent to your email address. In addition to all the legally required data regarding the order, this confirmation also includes the general terms and conditions on a durable medium, which represent an agreement concluded between the buyer and the seller. Any order cancellations or changes should be reported to the store manager’s e-mail address before the goods have been dispatched. If the buyer fails to cancel their order within the agreed deadline, the purchase agreement between the buyer and the seller is considered to be irrevocably concluded. After that deadline, the buyer is entitled to return the goods in accordance with Items 4 and 5 of these General Terms and Conditions. The purchase agreement between the seller and the buyer of the online store is concluded at the moment when the seller sends the buyer the “Confirmation of the order and dispatch of goods”. From that moment on, all prices and other conditions are fixed and binding for the seller and the buyer. The person whose data were stated when the order was placed is considered as the buyer. Subsequent changes to the data of the buyer are not possible. The purchase agreement (i.e. the “Confirmation on the order and dispatch of goods” email) is saved on the seller’s server in an electronic form.
All prices stated on the website are final prices, which include all contributions and taxes. On the purchase orders site, the product prices include VAT. The regular price, price and sometimes even a crossed-out price on our website applies for the orders in our store without the use of the cart and the submission of data. A discount or promotion price, which is usually lower than the regular price, applies for orders placed via our website, email or phone. Despite our great efforts to provide you with the most updated and accurate information, mistakes in prices may occur. In general, discounts and promo codes, etc. are not cumulative. Discounts on individual items and promo code are cumulative. Promotions, sales and discounts are valid until the goods are sold out or until the stated deadline at the latest. Shipping/postage costs depend on the product and are charged additionally. The prices are valid from the moment the order is placed and their duration is not determined in advance. The purchase agreement between the seller and the buyer is concluded when the seller confirms the order. From that moment on, all prices and other conditions are fixed and binding for the seller and the buyer. The seller reserves the right to change the prices! If that happens, the buyer is informed about such changes in a written or spoken form and is allowed to withdraw from the agreement. You may choose one or several payment methods (depending on the product):
cash on delivery via the delivery company Dpd Croatia d.o.o.
PayPal payment, if the site states this as a possible payment method
payment with a payment or credit card via a card payment interface, if the site states this as a possible payment method
UPN payment order, if the site states this as a possible payment method
The seller shall issue an invoice on a durable medium. Mistakes in product descriptions may occur. We reserve the right to change product prices without prior notice. If the buyer fails to pay for the goods, the seller is entitled to send them a payment demand letter as well as a “Credit balance and outstanding claims” printout, showing potential outstanding claims as well as a new UPN payment order. The seller charges for its service according the following price 20,08kn.
If the buyer chooses a method of shipping that was not proposed by the company and the chosen method is also more expensive, the company is not obliged to reimburse additional shipping costs.
Goods ordered online will be delivered to you in the shortest possible time. Orders received by 2pm on a working day shall be dispatched to you the same day. Should the ordered goods be out of stock, we will inform you about this immediately. We only deliver in Slovenia. Our goods are delivered by the company Dpd Croatia d.o.o., usually the next day and no later than within 3 days after the goods have been dispatched. The delivery courier will probably deliver your package before noon. If you are not home at the time of delivery, the package will be left for you at the closest post office or other contractual partner of the delivery company. The unified price of delivery is 34,90kn. We reserve the right to change our contractual partner for package delivery.
The buyer must inform the seller in writing about the intended withdrawal from the purchase, no later than 14 days after the receipt of the goods. The buyer should use the seller’s e-mail address and attach a completed form. The information stated above applies exclusively to natural persons who acquired the item for purposes not intended for their gainful activity. The buyer shall cover the costs of returning the purchased goods. The items must not show any visible signs of use and their quantity must remain unchanged. In the case of products whose durability is affected after opening, the items must remain closed. The items must be undamaged and preferably put in their original packaging. The consumer may carry out the inspection and testing of items to the extent necessary for the determination of the actual condition. The returned package should include the original or a copy of the invoice that was supplied with the goods. The seller is not obliged to receive packages with payment on delivery or packages that fail to comply with the seller’s General Terms and Conditions. The purchase price can be returned to the buyer as soon as possible, and no later than 14 days after the cancellation message is received, to the buyer's transaction account. The buyer shall cover the costs of returning the purchased goods.
The customer can withdraw from the contract even once the contract has already been concluded but before the receipt of the product, i.e. during the 14-day notice period.
If the returned product is damaged or used to a greater extent than needed to test the product, the company has the right to claim remuneration for the use.
The consumer does not have the right to terminate the contract in the case of contracts whose subject matter is an item that was manufactured according to the exact instructions of the consumer, was adapted to his personal needs or is not suitable for reimbursement. Additionally, if the item is perishable or has already expired, the refunds are also not possible. The client does not have the right to withdraw from the contract in the case of purchase of software or audio and video media if the security seal has already been broken.
Withdrawal from the contract is not possible for the following goods:
Unless otherwise agreed by the parties, the consumer shall not have the right to withdraw from the contract referred to in the first paragraph of this Article:
If the customer does not accept the items within the required period, the item is delivered to the seller and stored at the address of the warehouse. The seller stores the item in the warehouse for the period of 6 months from the day of notice. The seller has the right to reimbursement of the costs of storage (€1 per day per product) as well as the right to reimbursement of all the costs incurred in the process of storage.
The purchased goods can be returned in exchange for different goods. Any differences in the prices of goods need to be settled. The buyer shall cover the costs of the shipping of new goods. The buyer may only exchange undamaged and unused goods in their original packaging. The deadline for the exchange of goods is 14 days after receiving the goods. We accept complaints submitted within 14 days of receiving the goods or within a longer period if the promotion text or warranty statement of the product explicitly states that. The returned goods are to be delivered to the seller’s address by registered mail. The seller’s address is stated under Item 12. The seller is not responsible for the costs of returning the goods. When returning the goods, the buyer must also provide the bank account where the refund is to be deposited.
The seller undertakes to protect the user’s personal data according to the Personal Data Protection Act. The seller shall use the buyer’s personal data solely for the purposes of completing an order (sending information material, offers, invoices) and other communication purposes. The buyer’s personal data shall not be transferred to unauthorised persons. The user is also responsible for protecting their personal data by securing their username and password. The seller’s websites and stores are protected with technical and organisational measures against the loss, destruction, access, change and disclosure of your data by unauthorised persons. Even though your data is regularly monitored, it is impossible to ensure its total safety. Any potential news will be communicated to you by email. If you do not agree to that, please let us know. The buyer is entitled to obtain free information on their data and, if necessary, to close and delete it. In case of any questions regarding the deletion, processing or use of your data, please send them to the seller’s email address.
At the buyer’s request, the seller is obliged to provide the buyer with information on their previous purchases. The buyer must send their request to the seller’s email address and include their information, so that the seller may identify the buyer and find their previous purchases. The seller has the right to verify the identity of the buyer, before providing them with information on previous purchases. The seller is obliged to provide the buyer with the requested information no later than 8 days after receiving the buyer’s request with all the necessary data for the inquiry.
The seller shall only contact the buyer by remote communication means if the user does not explicitly object to this. Advertising emails shall comply with the following:
emails shall be clearly and unambiguously labelled as advertisement messages
the sender shall be clearly stated
any offers, promotions or other marketing methods shall be labelled as such. Furthermore, conditions of participation shall be clearly defined
the process of unsubscribing from advertising messages shall be clearly presented
the buyer’s wish to not receive advertising messages shall be strictly observed by the seller. When placing the order, you have explicitly agreed to receiving advertisement and other messages from the seller. If you no longer wish to receive them, you need to unsubscribe from these messages, which you can do by sending an email to the seller.
Advertisement messages shall be clearly identifiable (in consideration of age) and clearly separated from games and competitions. Any communication intended for children shall be appropriate to their age and shall not take advantage of their trust, lack of experience or sense of loyalty. The seller must not accept orders from an individual that they know or assume is a child without having explicit permission from the child’s parents or guardians. The seller must not accept any personal data related to a child without having the explicit permission of the child’s parents or guardians. Furthermore, the seller must not disclose data received from children to any third persons, with the exception of their parents or guardians. The seller must not provide free access to products or services that are harmful to children.
The seller strives to ensure that updated and accurate data is published on their website. However, the specifications of items, delivery deadlines or prices may change so rapidly that the seller is unable to correct the information on their website in time. In this case, the seller shall inform the buyer about the changes and allow them to withdraw from the order or exchange the ordered item.
Waste electrical and electronic equipment (WEEE)
When purchasing new electrical and electronic equipment (WEEE), you can deposit waste electrical and electronic shipment (WEEE) free of charge at all our points. The waste electrical and electronic equipment (WEEE) dropped off has to be supplied according to the purpose of its use and classification into the class of electrical and electronic equipment. Moreover, the number of pieces delivered should be the same as the number of supplied electrical and electronic equipment (EEE).
The buyer may enforce his rights that come under the heading of the actual defect within the statutory deadline (two years) for reporting the actual defects 2 months from the day the defect was established. In defect notification, the consumer must accurately describe the defect and allow the seller to examine the item. The buyer can notify the seller of the defect by e-mail and the seller must issue the receipt. The seller must respond to the actual defect notification at latest within 8 days. The consumer may, by their own choice, require: elimination of the defect or return of the part of the amount paid in respect of the defect or replacement for the new flawless product or return of the amount paid.
The seller observes the applicable legislation on consumer protection. The seller tries to the best of their abilities to fulfil their obligation of establishing an effective system for processing complaints and determining a person that the buyer may contact via email in case of any problems. Any complaints should be submitted via email to the seller’s email address. The seller’s address is stated under Item 14. The seller must, within eight working days, confirm the receipt of a complaint and inform the buyer about the length of the handling procedure, as well as inform the buyer about the course of the procedure on an ongoing basis. The seller is aware that the main characteristic of consumer disputes, at least in the case of judicial procedures, is the disproportion of the economic value of the claim to the costs incurred during the solving of the dispute. This is the main reason why the consumer does not opt to initiate a judicial dispute. Therefore, the seller shall make every effort to resolve possible disputes by common consent. Otherwise, the competent court is the court with general territorial jurisdiction for the permanent residence of the addressee. Our company does not recognise any IPRS officers. In case of disagreements, you can submit a request for an out-of-court settlement at this website: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.. You can only use this service if you live in the EU and if your seller’s headquarters are in EU.
Buyers who submit their feedback on any products, including all the necessary data, may receive a coupon for EUR 20.00, which they can spend on a purchase in the stores of the store’s administrator. The feedback must be constructive and include at least 300 characters. Buyers may send their feedback to the email address of the store’s administrator. Make sure you include your nickname and rating. No personal data that would disclose the user’s identity will be published on the website. We reserve the right to refuse the feedback for any reason. By sending us your feedback or a photo, you agree that your feedback and/or photo can be published on any of our websites. You also agree that we may use your feedback and/or photo for advertising purposes. By submitting your feedback, you guarantee that it is based on actual results and is not false. Each user may only submit one feedback.
The store manager and the seller at the same time is a company:
Perfect Shop ltd
Labre flats, flat2, Triq San Guz
2532 Victoria, Malta
Registration number: C89511
VAT ID No.: MT25765709
TRR/IBAN: MT88 VALL 2201 3000 0000 4002 5760 754
SWIFT/BIC: VALLMTMT
The entity responsible for your order is the company that is stated on the invoice enclosed with the ordered goods. For any information, complaints, feedback or order cancellations, you can contact the store’s administrator at the following email: support@teslaenergysavereco.net
The entity responsible for your order is the company that is clearly stated on the invoice enclosed with your order.
(Only fill in this form and send it back if you wish to withdraw from the agreement)
I would like to inform you that I am withdrawing from the agreement for the purchase of the following items:
Number of the invoice for the received items:
Date of the invoice for the received items:
Name and surname:
Address:
Invoice number:
Order number:
The refund should be deposited in the submitted bank account:
Date and signature of the buyer:
Addressee:
The store manager and the seller at the same time is a company:
Perfect Shop ltd
Labre flats, flat2, Triq San Guz
2532 Victoria, Malta
Registration number: C89511
VAT ID No.: MT25765709
TRR/IBAN: MT88 VALL 2201 3000 0000 4002 5760 754
SWIFT/BIC: VALLMTMT